We made another attempt to contact the casino but had no success, so the complaint was closed as unresolved. A month later, the casino contacted us back and asked the player to get in reach with it, however the player stopped responding to our messages so we finally rejected the complaint. The casino had claimed the funds were paid on the same day of the request, and had asked for bank statements for further investigation. The player did not provide the requested bank statements despite multiple requests from us. Due to a lack of response from the player, we were unable to further investigate the issue and had to reject the complaint. The player from India had submitted a withdrawal request less than two weeks prior to contacting us.

Live Betting Section

Unfortunately, Parimatch.com doesn’t provide a VIP program for its most loyal users. However, a great selection of welcome bonuses and casino games more than makes up for it. Parimatch has been open to UK gamblers since launching around half a decade ago. It’s proven to be one of the best online sports betting and casino websites with great value offers, including Spin Gifts and free bet promotions. The live games at Parimatch Casino cannot be accessed if you are a visitor or haven’t deposited any money yet. This means that you can’t open the live games with the ‘Play For Fun’ option and these are available only for real money gamblers.

Ratings and reviews

Parimatch casino has great features that make it user-friendly to technology-savvy members. The new version is an improvement to the old version, and it is still in transition, meaning it could get better for its members. The interface appears fresh and easy to use for inexperienced users. The new website has options between the new or classic casino, and it is easy to navigate the classic page for players. The handy menu on the left-hand side of the screen makes it easy for players to identify which games they prefer playing. Affiliates can make up to 25% commission, with various hybrid options available.

Download Parimatch App for iOS

• The casino had requested further proof of identity, claiming the player’s appearance did not match the photo in the documents provided.
• Players can win real money through these games offline or through their live casino.
• Big Bass Splash caught my eye first, partly because it tied into one of the welcome bonuses.

The player from India had deposited 6500 INR via UPI QR code, but the payment had not been confirmed by the casino. Despite multiple follow-ups with customer support, the issue has remained unresolved since July 13-14, 2024. The investigation timeline had been extended to allow for further communication between the player and the casino regarding the transaction. The casino was found to be unlicensed in the player’s region, and despite ongoing inquiries, no satisfactory explanation had been provided regarding the deposit issue. The complaint was marked as ‘unresolved’ due to the casino’s lack of cooperation. Later the casino team requested a reopening of this case and clarified the deposits had not reached them at all.

• Considering our estimates and the factual data we have collected, Parimatch Casino appears to be a very large online casino.
• The complaint was marked as ‘unresolved’ due to the lack of adequate clarification on this issue from the casino.
• We had advised the player to be patient, cooperate fully with the casino, and wait at least 14 days after requesting the withdrawal before submitting a complaint.

Due to the current exchange rate for Indian players, bonuses are especially beneficial for India. At the moment, you can get the following parimatch yukle offer on Parimatch India, namely “Welcome bonus”. Parimatch offers a new player to get a good exclusive offer of 100% up to 12,000 INR after Parimatch registration. Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them.